Visual builder
Compose triggers, conditions, branches, actions, waits and completion nodes.
Service Workflow
Design the service path. Test it. Govern every change.
Model intake, classification, customer identification, priority, SLA, routing, documents, approvals, resolution and feedback in a visual workflow.
Workflow capability confirmed during discovery
corely / solutions/customer-service-case-management/workflow
Capabilities
Built around the operating work, not just the record.
Each capability stays connected to customer context, ownership and the rest of the platform.
Rule library
Create repeatable patterns for missing documents, status changes and SLA risk.
Human approval
Pause a workflow until the authorised decision has been recorded.
External actions
Use approved APIs or webhooks with clear retry and failure handling.
Version control
Separate draft and published versions and retain an audit history.
Test before launch
Validate routing and conditions before a workflow affects live operations.
Connected workflow
A complete service workflow
Intake
Capture the request and identify the customer.
Decide
Classify, prioritise, set SLA and route to the correct team.
Work
Request documents, complete tasks and collect approvals.
Resolve
Update the customer, close the case and collect feedback.
Enterprise fit
Governance around every operational rule
Workflow changes need permissions, testing, draft and published states, monitoring and a rollback strategy appropriate to the customer's environment.
Explore the integration approachDraft and publish
Test mode
Execution history
Error and rollback controls
FAQ
Questions enterprise teams ask
Direct answers, with availability and integration dependencies kept explicit.
Is the workflow builder no-code?
The intended experience is visual and configurable. Complex external actions or data transformations may still require technical implementation.
Can a workflow require human approval?
Yes where approval nodes are configured. The workflow can record the requester, approver, decision and outcome.
Can changes be tested before publishing?
Governed deployments should separate draft and published versions and test routing, conditions and external actions before activation.
Can workflows call external APIs?
They can where an approved integration exists, with authentication, retry, error handling and permission boundaries defined.
Ready to map Corely to your operation?
Start with the workflow that matters most.
Use a focused Discovery Workshop to map systems, users, data, workflows, deployment and the first measurable release.